Testing Services Director 

In Brief

16 years industry experience in Queensland delivering successful testing outcomes as a Senior Test Manager allocated to high risk projects for Ergon Energy, ENERGEX and SPARQ Solutions. Expert knowledge in testing methodologies and solid experience and skills in the areas of ERP, DMS and FFA implementations.
 

Attributes & characteristics
 

The key components of Rick’s background that make him ideally suited to managing and mentoring services to an organisation are:

• Senior Test Manager allocated to the high-risk projects based on his strong testing methodology and experience including 10 years for Ergon Energy, ENERGEX and SPARQ Solutions;
• ISQTB/ISEB Certified Tester and PRINCE2 Certified;
• His experience includes providing testing services on:
  • ERP implementations;
  • DMS implementations;
  • Financial & billing systems;
  • Retailer privatisations and separation projects;
  • Full retail contestability;
  • Interactive Voice Recognition (IVR);
  • Customer Relationship Management (CRM); and
  • Field force automation.
• Able to formulate testing strategies, methodology, business processes, quality assurance and manage test teams;
• Excellent at building customer relationships and delivering on promised outcomes;
• Strong people skills with the ability to motivate and mentor people.